We understand that purchasing items online doesn't always go as planned, so don’t worry - we are always happy to help where we can.
If you'd like to return as item, you will be issued store credit for the full amount of the returned item.
Once we receive your return, please allow 2-3 days for your return to be processed and then you will receive an email with the details of your credit note. Please note that Lookook Loves does not offer refunds for any items unless deemed faulty.
If you require a replacement size or alternative item/s, you will need to place a new order with your credit note provided. Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock. We will provide you with a store credit (via email) within 2-3 days of receiving the original item/s.
We offer returns on all full priced items for store credit only provided that:
- Items are returned within 14 days of delivery
- The item is returned unworn, undamaged in the original packaging with all original tags still attached
- The item was not purchased on sale (including promotional offers). Sale items cannot be returned or exchangedunless the item is faulty
- Return shipping costs are covered by the customer
To make a return:
1. Email hello@lookbookloves.com with your order number and the items you'd like to return
2. We will email you a returns form to include in your package
3. Ensure the items you'd like to return meet the above conditions
address provided on the returns form
4. Send your parcel back to the address on the returns form. We recommend using a traceable delivery service as Lookbook Loves is not liable for items lost in transit
5. Once we have processed your return we will email you a store credit
