Lookbook Loves based in Auckland (New Zealand), so are currently in Level 2 - business as per usual! Our store is operating online 24/7 so you can shop 'til you drop, no matter where you are in New Zealand.
If you have any questions or need any help please email us at any time at email@example.com. Stay safe, be kind, and lots of love from the Lookbook Loves team.
FREE New Zealand standard delivery on orders over $60 - no code necessary!
Orders typically dispatch within 24 hours (excluding weekend and holidays) and take 1-3 business days to arrive. A tracking number will be emailed to you once your order leaves our dispatch centre. Lookbook Loves is not responsible for any delays due to carrier constraints.
Orders below $60 will incur a $5 delivery fee.
Orders typically dispatch within 24 hours (excluding weekend and holidays) and take 2-6 business days to arrive. A tracking number will be emailed to you once your order leaves our dispatch centre. Lookbook Loves is not responsible for any delays due to carrier constraints.
Orders to Australia will incur a $20 delivery fee.
All duties and customs fees are the customer's responsibility to pay. Please contact your local customs office if you have any questions regarding the duty fee of your order. Shipping costs are non-refundable, which includes returns, package rejection upon arrival and/or failure to pay duty fees.
Unfortunately, we are unable to deliver to PO Boxes.
We understand that purchasing items online doesn't always go as planned, so don’t worry - we are always happy to help where we can.
If you'd like to return as item, you will be issued store credit for the full amount of the returned item.
Once we receive your return, please allow 2-3 days for your return to be processed and then you will receive an email with the details of your credit note. Please note that Lookook Loves does not offer refunds for any items unless deemed faulty.
If you require a replacement size or alternative item/s, you will need to place a new order with your credit note provided. Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock. We will provide you with a store credit (via email) within 2-3 days of receiving the original item/s.
We offer returns on all full priced items for store credit only provided that:
- Items are returned within 14 days of delivery - The item is returned unworn, undamaged in the original packaging with all original tags still attached - The item was not purchased on sale (including promotional offers). Sale items cannot be returned or exchanged unless the item is faulty - Return shipping costs are covered by the customer
To make a return:
1. Email firstname.lastname@example.org with your order number and the items you'd like to return
2. We will email you a returns form to include in your package
3. Ensure the items you'd like to return meet the above conditions
address provided on the returns form
4. Send your parcel back to the address on the returns form. We recommend using a traceable delivery service as Lookbook Loves is not liable for items lost in transit
5. Once we have processed your return we will email you a store credit
Please email email@example.com immediately with your order number. If your order has already been processed unfortunately we are no longer able to cancel it.
Unfortunately we are unable to make changes to your order once its been placed. Please email firstname.lastname@example.org immediately if you need to cancel your order.
Please email email@example.com with your order number and photos so we can get this sorted for you asap.
All prices are charged in NZD (New Zealand Dollars).
Once your item has been shipped please allow up to 24 hours for the shipping confirmation email. You can track your parcel via the link and follow it’s delivery. If you need a further update or if there is an issue with your order please contact firstname.lastname@example.org.
Lookbook Loves is an online only store. If there's a particular product you'd like to inquire about please email email@example.com.
We're always open to working with new people! Please email your digitals to us at firstname.lastname@example.org.
To use your store credit you'll need to use the unique code provided in your store credit email at the checkout. Enter the code in the box marked 'Gift Card or Discount Code' and click apply. You don't need to be logged into your account to use your store credit.
Become An Ambassador
Are you a Lookbook Loves fan? Do you have a social following and know how to create Insta-worthy content? We'd love to hear from you!
How It Works
1. As a Lookbook Loves Ambassador you'll be sent a Lookbook Loves gift voucher every month so you can choose from our newest arrivals.
2. You'll be given your very own unique discount code to share with your followers to give them 20% offtheir first Lookbook Loves order.
3. You'll be invited to exclusive Lookbook Loves events and photoshoots where you'll have the opportunity to create content for both Lookbook Loves and your own social accounts.
4. You'll also be given your own personal discount code to use on your personal Lookbook Loves orders.
Sound good? Send us an email to register your interest (email@example.com) - don't forget to include relevant social handles.