Christmas & New Years Closure: Please note we will be closed from December 20th 2018 - January 7th 2019. All orders placed during this time will be dispatched when we re-open.
SHIPPING SERVICES - NEW ZEALAND
- Orders under $50: Delivery fee of $5
- Orders over $50: Free Delivery
New Zealand Couriers or New Zealand Post tracked delivery services, ETA 1-3 business days.
SHIPPING SERVICES - AUSTRALIA
- Orders under $100: Delivery fee of $20
- Orders over $100: Free Delivery
DHL or New Zealand Post International Courier tracked delivery, ETA 2-6 business days.
All orders will be dispatched within 24 hours of placing your order, excluding weekends and Public Holidays. Please note, during busy, sale and promotional times we can occasionally have small delays. All orders are dispatched from our HQ in Auckland, New Zealand.
Our courier providers deliver Monday to Friday, excluding Public Holidays. If you require your order for a specific occasion we recommend ordering in advance as we cannot guarantee delivery times.
Unfortunately, we are unable to deliver to PO Boxes.
INTERNATIONAL DUTIES AND TAXES
Customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the customer. Unfortunately, Lookbook Loves has no control over these charges and we are unable to tell you what the cost may be, as customs policies and import duties vary widely from country to country. You may wish to contact your local customs office for current charges before you order, so you are not surprised by charges when your parcel arrives. If you refuse a parcel, please note you will be liable for the return fee charges from the courier and customs charges if applicable. These charges will be deducted from the cost of your refund. If your parcel is destroyed at customs we will be unable to issue a refund. If you choose to refuse any shipment from us, you are responsible for the original shipping charges to you, any taxes, duties and/or customs charges that are incurred on the package (including both the original and the return package). You are also responsible for the cost of returning the package to Lookbook Loves. This amount will be subtracted from any store credit or refund you may receive.
Please note that this size guide is to give you a general ideas as to what size you may be in Lookbook Loves clothing. We stock a variety of brands which means there may be variation in fit and sizing between garments. Please use the below size chart as a guideline only and refer to the product description for any unusual sizing.